Shipping & Delivery Policy

 

Thank you for visiting and shopping with the Inkwinks! Our Inkwinks Shop is operated and fulfilled by Gelato, one of the largest Print On Demand companies in the world. Because all of our products are custom-made to order by them, the fulfillment process looks a little different than standard online stores. Here is what you can expect:

 

1. Production & Fulfillment Times

Before your order ships, it must be created.

• Fulfillment Time: It takes between 2 to 5 business days to print, pack, and prepare your order for dispatch.

• This fulfillment time is completely separate from the shipping speed you choose at checkout.

 

2. Shipping Estimates

Once your item is printed and leaves the fulfillment facility, estimated delivery times depend on your location:

• UK / US Domestic: 2 to 4 business days

• Europe: 3 to 7 business days

• Rest of the World: 5 to 14 business days

Please note: Total time from clicking "Buy" to delivery at your door is typically Fulfillment Time + Shipping Time.

 

3. Tracking Your Order

As soon as your order is dispatched, you will receive an automated email containing your tracking link. Please allow up to 48 hours for the courier tracking information to update.

 

Returns, Exchanges & Refunds Policy

Because our items are printed on-demand specifically for you when you place an order, Gelato maintain a strict policy regarding returns and exchanges to keep ours and their business sustainable.

 

1. Buyer’s Remorse & Incorrect Sizing

Gelato do not accept returns or offer refunds/exchanges for buyer's remorse or incorrect size selection.

• Because they do not keep a physical warehouse of stock, they cannot swap sizes.

• To ensure you get the perfect fit, please refer closely to the specific Size Guide provided on each product page before finalizing your purchase.

 

2. Damaged, Defective, or Misprinted Items

If your item arrives damaged, has a clear manufacturing defect, or features a misprint, Gelato will gladly arrange a free replacement at absolutely no extra cost to you.

• What to do: Contact our Customer Support within 14 days of receiving your package.

• What to include: You will be asked for your Full Name and Order Number. We will also ask for clear photographs showing the defect or damage, alongside a photo of the packaging.

• Once verified, Gelato will immediately fast-track a brand new item to be printed and shipped out to you.

 

3. Lost in Transit

If your tracking information shows that your package has stalled or it has passed the estimated delivery window without arriving, please get in touch and we will investigate.

• Claims for packages deemed "lost in transit" must be submitted no later than 3 weeks after the estimated delivery date.

• We will investigate with the courier and arrange a replacement if the package is confirmed lost.